Privacy Policy

Introduction

Community Tech Partners ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our services or interact with our website, communitytech.partners (the "Site"). This policy also details our practices regarding SMS (text message) communications to ensure compliance with the Telephone Consumer Protection Act (TCPA) and other applicable regulations.

By using our services or accessing our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information that you provide to us directly, as well as information that is automatically collected when you use our Site. The types of information we collect include:

• Personal Information: This includes your full name, phone number, email address, and service address.
• Service Information: We collect information about the services you request, your preferred service times, and any descriptions of the technical issues you are experiencing.
• Communication Information: We may collect information when you contact us with questions or for support, including the content of your communications.
• SMS Messaging and Consent: We collect your phone number and your express consent to receive SMS messages from us.

How We Collect Your Information

We collect your information in the following ways:

• Directly from you: We collect information when you fill out the service request form on our Site, contact us by phone or email, or otherwise provide us with your information.
• Automatically: When you visit our Site, we may automatically collect certain information about your device and browsing activity, such as your IP address and the pages you visit.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To schedule and confirm service appointments.
• To communicate with you about your service requests and appointments.
• To send you updates, security alerts, and support messages.
• To respond to your comments, questions, and requests.
• To send you SMS messages for which you have provided consent.

To Whom We Disclose Your Information

We do not sell or rent your personal information to third parties. We may disclose your information to the following types of third parties:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing and scheduling.
• Legal Compliance: We may disclose your information if we are required to do so by law or in response to a valid request from a law enforcement or government agency.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Important: We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. We do not share your mobile opt-in or SMS consent with anyone.

Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Your Rights and Choices

You have certain rights and choices with respect to your personal information. You may:

• Request access to the personal information we hold about you.
• Request that we correct or update your personal information.
• Request that we delete your personal information.

To exercise these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the new Privacy Policy on our Site and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about our practices.